CCIM Help Center

Renewing Your Membership?
We’re experiencing unusually high call volumes. You’ll retain access to your membership benefits after the Dec. 31 deadline for a limited time to allow us to assist you with completing the membership renewal process. CCIM designees: If you were unable to gain access to the complimentary courses incentive offer before Jan. 1, 2021, you can still qualify for the incentive offer based on the date of your help inquiry (upon successful renewal). If you’ve already tried to renew using the step-by-step instructions below, please contact us. The contact form reduces the risk of delays caused by phone tag loops and ensures a timely response.

Business hours are 8:30 a.m. - 5:00 p.m. Central Monday - Friday.

CCIM Institute's new My Account Portal is now live with more functionality, convenience, and benefits for you to enjoy. This page includes answers to common questions about CCIM Institute's new My Account system, where you manage your username, password, customer profile information, and more. While CCIM Institute is experiencing high call volumes, the instructions below can be used for quick solutions.

If you are still experiencing issues after reviewing these solutions, please contact us for further assistance. 

Find Fast Solutions


FAQs Table of Contents

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Logging In

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Updating My Profile

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Education and CE

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Membership

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Payment and Invoices

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CCIM Global Conference

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Site To Do Business

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Find a CCIM and Member Directory

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CCIM Institute Store

Need Further Assistance?

For assistance with the My Account Portal, accessing Site To Do Business or your course site, or other account questions, please fill out the form below with as much information as possible. During business hours (8:30 a.m. - 5:00 p.m. Central Monday - Friday), responses are typically sent in 1-4 hours. During evenings, weekends, and holidays, most customers will receive a response on the next business day. Emails and voicemails are answered in the order they're received.

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Logging In

First time logging in since July 1? Before accessing CCIM Institute eCampus, CCIM Connect, and other online platforms, CCIM Institute members and customers will need to validate their new account and update their profile information. The same login credentials can then be used to access the institute's online platforms.

How Do I Access My CCIM Institute Account?

If this is your first time logging in since July 1, you will first need to validate your account. Emails you may have previously received from implementations@fonteva.com to activate your account have now expired. Please complete the “Need Further Assistance?” form above, select “Log in," and a representative from our Solution Center will reach out to you.

If you have already validated your account and are now experiencing login errors, please check to see if you are able to access other CCIM Institute platforms. If you are not, we recommend following the instructions on resetting your password.


Why Am I Able to Access Some Pages but Not Others?

If you have already validated your account and are able to log into some CCIM Institute platforms but not others, this could be the result of faulty permissions settings. Please complete the “Need Further Assistance?” form above, select “Log in," and note the platform you are unable to access in the comments section. A representative from our Solution Center will reach out to you to resolve the issue.


How Do I Reset My Password?

Use the primary email address associated with your account as your username (you might have updated or confirmed this username email recently) and reset your password. Upon successful login, please save your username email and password. If you do not receive a password reset email, we may need to validate your account. In that case, please complete the “Need Further Assistance?” form above for the fastest response and to avoid phone tag loops.

Reset My Password

How Do I Update My Username Email for My Account?

To update your username email, please complete the “Need Further Assistance?” form and select “Change my username." A representative from our Solution Center will reach out to you to assist.

When setting up a new username email with our Solution Center, we recommend choosing a personal, instead of business, email address to ensure continued access to your account in the future.

Updating My Profile

Why Do I Need to Input Data That Was in My Old Account?

We know that you may have been asked to input information that you previously entered in the old My Account system. CCIM Institute has a legal and moral obligation to protect member privacy. As members can choose what information to disclose and whether or not they appear in the Find a CCIM directory, we are requiring a one-time validation of your new My Account information. Correct data will allow you to be found more easily in the Find a CCIM database.

For further information on updating your profile, please follow the instructions below.


Why Do I Need to Update My Profile Data and Headshot in Two Places for Find a CCIM?

Please see the instructions below.


Why Isn’t My Find a CCIM Information Appearing Correctly After I Update My Profile?

Please see the instructions below.


How Do I Update My Primary and Contact Information?

Your primary and contact info is essential for billing and shipping purposes, as well as displaying professional listings in the Find a CCIM directory. In the new My Account Portal, CCIM Institute Candidates are included in the members-only Find a CCIM directory.

Primary Information

Primary information includes your name, company, title, and demographic. 

  1. Within your My Account Portal, on the left side of the screen, click “Primary Info.”
  2. Under My Info, Click “Change.”
  3. Type in any of your primary information updates, then scroll to the bottom of the page and click “Save.”

Contact Information

Contact information includes your address, email, and phone number.

  1. Within your My Account Portal, on the left side of the screen, click “Contact Info.”
  2. Under Contact Info, Click “Change.”
  3. Type in any of your contact information updates, then scroll to the bottom of the page and click “Save.”
  4. Please note: Input country first, then the rest of your address. You must also spell out the state name. If your address contains a suite or apartment number, please press enter to put it on a new line.
  5. There are also multiple fields to set up your preferred contact information for different uses. Please be sure to make a selection for each of the following:
    • Preferred Shipping Address: This is where you’ll receive Commercial Investment Real Estate magazine and other mail from CCIM Institute.
    • Preferred Billing Address: This should match your credit card information.
    • Preferred Directory Address: This will be used as your location in Find A CCIM and members-only directories.
    • Email for Member Directory: This is where you’ll receive messages through Find A CCIM and members-only directories.
    • Preferred Email Type: This is where you’ll receive course confirmations, receipts, and other communications from CCIM Institute.
    • Preferred Phone Type: This number will be used if the institute’s staff needs to reach out to you via phone.

How Do I Update My Specializations/Property Types/Market Areas Information?

Specializations/Property Types/Market Areas allow potential employers and clients to find you based on your professional focus and allows CCIM Institute to provide you with more relevant resources.

  1. Within your My Account Portal, on the left side of the screen, click “Specializations/Property Types/Market Areas.”
  2. Under Specializations, click “Change.”
  3. Update any of your specializations/property type/market area information.
  4. Once you are finished, scroll to the bottom of the page and click “Save.”

How Do I Update My Education Information?

Education Information includes details on college degrees and/or other non-CCIM education you've completed.

  1. Within your My Account Portal, on the left side of the screen, click “Education Information.”
  2. Under Education, click “Change.”
  3. Update your Education information.
  4. Once you are finished, scroll to the bottom of the page and click “Save.”

How Do I View My Badge Information?

Badges detail the different groups you belong to within CCIM Institute's community, as well as any volunteer positions you hold. They also display your membership information and educational programs you may be enrolled in.

Within your My Account Portal, on the left side of the screen, click on “Badges.” Once clicked, your badge information will appear.

Education and CE

How Do I Purchase a CCIM Institute Course?

Visit CCIM.com and select Education on the main menu. Then select Upcoming Courses.


How Do I Launch a CCIM Institute Course?

First, you must log in to the new My Account Portal to confirm your username email and select a new password for all accounts, including CCIM Institute eCampus.

More information coming soon.


How Do I Request a Course Cancellation, Transfer, or Retake?

Please follow the instructions below to cancel your course registration.

  1. Login and select the course in Courses and Events.
  2. While on the course page, you will be able to cancel your registration. The option will only appear if you are logged into the system.

To request a course cancellation, transfer or retake, please email courseinfo@ccim.com or fill out the “Need Further Assistance?” above.

More information coming soon.


How Do I Access My Course Grades and Course Certificates of Completion?

  1. Within your My Account Portal, go to your profile.
  2. On the left side of the screen, click "Grades".
  3. This page will display all the events that you have registered for (including conferences and governance meetings.)
  4. To print the Certificate of Completion, you will need to have successfully completed the course with a passing grade of 70% or above and met the attendance requirements.
  5. Upon successful completion, you will be able to print your Certificate of Completion by clicking the print icon.
  6. Clicking the print icon will open a new window displaying your Certificate of Completion.
  7. You may download, save, or print your certificate for your records.

Need assistance? Please contact us at cecredit@ccim.com.


How Do I View/Print My Continuing Education (CE) Credits?

CE credits include any continuing education credits earned through CCIM Institute courses.

To obtain CE credit, you must have:

  1. Completed your CCIM profile with CE license information.
  2. Purchased CE credit with each CCIM course.
  3. Completed all attendance documentation required during the course.
  4. Passed the course with the qualifying score.

If the above is complete, CE certificates can be accessed by clicking on the "CE Credits" link in your CCIM My Account portal. Please visit the Continuing Education page for more information on the program.

If you need to purchase CE credit, please contact the Solution Center at +1 (312) 321-446 x2 or help@ccim.com. If you have questions about attendance documentation, please contact cecredit@ccim.com.


How Do I Update My CE Licenses?

CE Licenses includes any professional licenses that you maintain. CCIM Institute can use this information to expedite CE credit processing.

MyAccount-FAQ-CE-Licenses
  1. Within your My Account Portal, on the left side of the screen, click “CE Licenses.”
  2. To edit any current CE License information, select the field you want to edit and then either type in your edits or use the icons at the right side of each field to scroll through the options.
  3. To add a new CE License, click “Add Row.”
  4. Once you are finished, click “Save.”

More information coming soon.

Membership

How Do I Renew My Membership?

Before following the steps below, log in to your My Account Portal. You can also get to your My Account Portal by logging in to ccim.com and clicking "My Account."

  1. Within your My Account Portal, on the left side of the screen, click “ Memberships.” If your membership has expired and the grace period has passed, click "View Inactive Memberships."
  2. Click “Renew” next to the membership you would like to renew. If you are selecting an expired membership, select the one with the most recent term year. Most members should start with their global/national designee or candidate membership, not their local chapter membership, which can be added later.
  3. Select your renewal plan. Most members should proceed with the default 1 Year Calendar option. Otherwise, select your plan.
  4. Click “Renew.”
  5. Renew or add local chapter memberships. Under “Chapter Memberships,” click “Add Item.” This step is required for new or renewing chapter members this year. If you’re a renewing member and your chapter does not appear, you will receive a separate invoice directly from that chapter soon.
  6. If applicable, select your chapter from the list and click “Add Item.”
  7. To add a donation to the CCIM Foundation, click on the “CCIM Foundation Donation” box.
  8. Once you’ve selected all your additional items, click “Add to Cart.” If you don’t have additional items to purchase, click the shopping cart in the upper right corner of the screen.
  9. Review your order. Your global/national membership, as well as any chapter membership(s) or CCIM Foundation donations you’ve selected, should appear in your cart.
  10. If everything looks correct, click “Checkout” and proceed with the checkout process.
Renew Now

How Do I Update My Membership to Automatically Renew?

MyAccount-FAQ-AutoRenew
  1. Within your My Account Portal, on the left side of the screen, click “ Memberships.”
  2. Click “Manage” next to the membership you would like to automatically renew.
  3. Click “Enable Auto Renew.”
  4. Click “Enable” on the pop-up box to activate the auto renewal setting.
  5. Auto renew will be shown as Enabled.

Auto renewal payments will be processed on January 1 annually.


How Do I Check My Membership Status?

  1. Click on the “Memberships” tab within your My Account Portal.
  2. Under “Active,” the page will display your currently active memberships or lapsed memberships that are still within our grace period. If you purchased a chapter membership with your global/national membership, it will be displayed below as a separate section.
  3. Check the term start and end dates to see when this year’s membership went into effect and when it will expire.
  4. If your membership has expired and the grace period has passed, click on the option to “View Inactive Memberships.” This will display any previous memberships you have had and when they were active.

How Do I Update My Membership Information?

Membership information includes designee, candidate, and chapter membership details.

  1. Within your My Account Portal, on the left side of the screen, click “ Memberships.”
  2. All active memberships will appear. Click “Manage” next to the membership you would like to update.
  3. You can Renew Your Membership, Update Your Payment Method, or Enable Auto Renew.

How Do I Purchase a Membership?

Visit CCIM.com and select "Becoming a CCIM" on the main menu. Then select "Get Started."


How Do I Track My CCIM Designation Progress?

  1. Within your My Account Portal, from the top menu, click “Program Tracker.”
  2. Click on the arrow icon to expand the page.
  3. It will display which courses you've completed, and you can view and register for the other requirements.

How Do I Access Members Only?

  1. First, you must log in to the new My Account Portal to confirm your username email and select a new password for all accounts, including CCIM.com's Members Only section.
  2. Visit CCIM.com and select Members Only.
  3. Log in using your username email and new password.

Payment and Invoices

How Do I View or Update My Payment Methods?

The new My Account Portal allows you to save a payment method for renewal or auto-renewal of your membership and to conveniently purchase courses or any items in the CCIM Institute store.

  1. Within your My Account Portal, on the left side of the screen, click on “Payment Methods.”
  2. Click on the edit or trash icon to edit or remove a current payment method. Click “New Credit Card” to add a new payment method.
  3. If you are adding a new credit card, type in your new credit card information after clicking on “New Credit Card.”
  4. Once you are finished, click “Save.”

How Do I View My Invoices?

MyAccount-FAQ-Invoice

For invoices dated after July 1, 2020:

  1. Within your My Account Portal, on the left side of the screen, click on “Invoices.”
  2. Any balances and corresponding invoices will appear. Click “Pay Now” to pay any balances.
  3. To view an invoice, click on the box to the left of the invoice number and then click on the preview icon.
  4. To download an invoice, click on the box to the left of the invoice number and then click on the download icon.
  5. To view all orders, click on “All Orders.” On this screen, you can view/search for past orders using specific date ranges. You can also pay multiple invoices at once by clicking on the boxes next to the desired invoices and click the “Pay” button.

To request an invoice that is dated prior to July 1, 2020, please contact the CCIM Institute Solution Center at +1 (312) 321-4460.


How Do I View My Payment History and Receipts?

  1. Within your My Account Portal, on the left side of the screen, click on “Invoices.”
  2. Click “All Orders” and adjust the date range as needed.
  3. Your payment history will be listed. To view, download, or print a receipt or sales order, click the arrow to the right.
  4. Once clicked, your receipt or sales order will appear. Use the buttons on the menu bar to download or print.

To request information about your payment history prior to July 1, 2020, please contact us.


How Do I Donate to the CCIM Foundation?

  1. Within your My Account Portal, from the top menu, click “Foundation Donation.”
  2. Fill in your donation information. Then click “Donate.”
  3. It will display which courses you've completed, and you can view and register for the other requirements.

CCIM Global Conference

How Do I Access the CCIM Global Conference?

All those who attended the live event can log in to the virtual conference platform to view session recordings. Additionally, any CCIM Institute member can create an account on the conference platform using a members-only access code:

  1. Go to ccim.com/members-only.
  2. Click the "CCIM Global Conference" card, and copy the access code.
  3. Open the CCIM Global Conference virtual event platform and select "Sign In".
  4. Select "Create New Account".
  5. Fill in your name, enter an email address, and create a password.
  6. Enter the members-only access code.
  7. Click "Sign Up" and confirm your information is accurate on the following page.
  8. Select "Continue to App" to access the virtual event platform.

How Do I View Recordings of the Sessions or Download Slide Decks?

All session recordings are available to registered attendees and CCIM Institute members through the virtual event platform. To locate a specific session recording click on the relevant session in the agenda. Also, on the session page the slide deck and all related materials are available for download under the "Files" tab.


How Long Do I Have Access to the Session Recordings?

All session recordings will be available to view on the virtual event platform through February 2021.


I’ve Accessed the Conference Before, But Now I Can’t Log In.

Please be aware that the login credentials used to access the virtual conference platform are different from those used on other CCIM Institute online platforms. If you can’t remember your password, you can use the link below to recover your account. If you attended the live event, you should use the primary email address associated with your CCIM Institute account at the time of registration.

Recover Account


Need further assistance? Contact meetings@ccim.com.

Site To Do Business

How Do I Access Site To Do Business?

Please visit Site To Do Business and follow the login instructions for CCIM Institute members. If you continue to experience challenges or if this is your first time logging in with your new credentials since July 1, follow the Logging In instructions above.

Find a CCIM and Member Directory

How Do I Search Find a CCIM and Member Directory?

Note: Until members update their profiles completely, search results may be limited. Additionally, we appreciate your patience as we work on additional enhancements and technical fixes for Find a CCIM.

Find a CCIM Search Options
  1. Within your My Account Portal, from the top menu, click “Find a CCIM” for the publicly-accessible directory of CCIM designees. “Find a CCIM (Members Only)” will display a directory of both CCIM designees and CCIM Institute candidates only viewable to active members. The public directory is also available at www.findaccim.com.
  2. To search for an individual by name, company, state, or postal code, use the search bar on the top right.
  3. On the left side, you can filter results by occupations, property types, specializations, and professional designations.
  4. To clear all filter options, select “Reset All” above the occupations filters.
  5. Underneath the search bar are options to sort results by name and company, as well as different view options.

How Do I Update My Find a CCIM Profile and Headshot?

Members must choose which personal and professional information they want to share on Find a CCIM. Please use the steps below to update your profile accordingly.

  1. Within your My Account Portal, from the top menu, click “Find a CCIM.”
  2. Select your listing and click on the edit (pencil) button in the top right.
  3. In the Edit Listing Profile window, you can update your headshot, business phone, website, and more. You will need to update your photo and information on both the public Find a CCIM directory and the private member directory. We recommend sizing your Find a CCIM photo at 350 by 350 pixels. For your other account photo, we recommend 125 by 125 pixels.
  4. To select which address you'd like to display on Find a CCIM, go back to the Contact Info (see instructions above on how to update Contact Info) tab in your account, and click "Preferred Directory Address."
  5. To update your Specializations/Property Types/Market Areas, follow the instructions to update that information in your account.

Why Do I Need to Update My Profile Data and Headshot in Two Places for Find a CCIM?

While the new My Account system offers many new benefits, it also includes a few limitations that require additional steps for Find a CCIM profile updates. Management of headshot files is one of those.


Why Isn’t My Find a CCIM Information Appearing Correctly After I Update My Profile?

If you’ve already successfully updated your information via both My Account and Find a CCIM and you’re still seeing errors, please contact us using the “Need Further Assistance?” form above.

CCIM Institute Store

How Do I Access the CCIM Institute Store?

  1. Within your My Account Portal, from the top menu, click “Store.”
  2. You can browse through the store by clicking through the various categories listed on the top and left sides of the page.

How Do I Purchase a Commercial Investment Real Estate Magazine Subscription?

Visit CCIM.com and select Industry Resources on the main menu. Then select CIRE Magazine and scroll down to and select “Subscribe to Commercial Investment Real Estate.”


How Do I Purchase a Membership?

See instructions above.


How Do I Purchase a Course?

See instructions above.


If you are still experiencing issues after reviewing these solutions, please contact the CCIM Institute Solution Center using the “Need Further Assistance?” form above.

If you are still experiencing issues after reviewing these solutions, please contact us for further assistance.