CCIM Help Center

System Maintenance
CCIM Institute's course catalog and other CCIM Institute online platforms may be intermittently unavailable on July 2, 2020, for system maintenance and upgrades.

CCIM Institute's new My Account portal is now live with more functionality, convenience, and benefits for you to enjoy. This page includes answers to common questions about CCIM Institute's new My Account system, where you manage your username, password, customer profile information, and more. While CCIM Institute is experiencing high call volumes, the instructions below can be used for quick solutions.

If you are still experiencing issues after reviewing these solutions, please contact us for further assistance. 

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FAQs Table of Contents

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Logging In

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Updating My Profile

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Education and CE

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Membership

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Payment and Invoices

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Site To Do Business

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Find a CCIM and Member Directory

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CCIM Institute Store

Need Further Assistance?

For assistance with the My Account portal, accessing Site To Do Business or your course site, or other account questions, please fill out the form below with as much information as possible. Requests will receive a response within one business day.

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Logging In

CCIM Institute members and customers use the same login credentials to access My Account, CCIM.com, Site To Do Business, CCIM Connect, and other popular CCIM platforms.

How Do I Access My CCIM Institute Account?

Most members and customers received an email on July 1, 2020, from donotreply@cciminstitute.com with the subject line “Welcome to CCIM Institute's New My Account Portal,” which contained your username email and a unique link to reset your password. This link is active for seven days. If you do not see it in your inbox, please check your Spam folder.

Can't find the email? We recommend following the instructions on resetting your password, and if that doesn’t work, you may need to update your username email.


How Do I Reset My Password?

You should first try resetting your password using the July 1 email described above. If you can’t find it, you can use the primary email address associated with your account as your username (you might have updated or confirmed this username email recently) and reset your password. This should resolve most login issues. Upon successful login, please save your username email and password.

Reset My Password

If you do not receive an email to reset your password within five minutes, and you have checked your Spam folder, you may need to update your username email.


How Do I Update My Username Email for My Account?

Before requesting a username email update, try the login steps noted above. If you're still unable to log in, complete the “Need Further Assistance?” form and select “Change my username."

When setting up a new username email with our Solution Center, we recommend choosing a personal, instead of business, email address to ensure continued access to your account in the future.

Updating My Profile

How Do I Update My Primary and Contact Information?

Your primary and contact info is essential for billing and shipping purposes, as well as displaying professional listings in the Find A CCIM directory. In the new My Account portal, CCIM Institute Candidates are included in the members-only Find A CCIM directory.

Primary Information

Primary information includes your name, company, title, and demographic. 

  1. Witin your My Account Portal, on the left-hand side of the screen, click “Primary Info.”
  2. Under My Info, Click “Change.”
  3. Type in any of your primary information updates, then scroll to the bottom of the page and click “Save.”

Contact Information

Contact information includes your address, email, and phone number.

  1. Within your My Account Portal, on the left-hand side of the screen, click “Contact Info.”
  2. Under Contact Info, Click “Change.”
  3. Type in any of your contact information updates, then scroll to the bottom of the page and click “Save.”

How Do I Update My Specializations/Property Types/Market Areas Information?

Specializations/Property Types/Market Areas allow potential employers and clients to find you based on your professional focus and allows CCIM Institute to provide you with more relevant resources.

  1. Within your My Account Portal, on the left-hand side of the screen, click “Specializations/Property Types/Market Areas.”
  2. Under Specializations, click “Change.”
  3. Update any of your specializations/property type/market area information.
  4. Once you are finished, scroll to the bottom of the page and click “Save.”

How Do I Update My Education Information?

Education Information includes details on college degree and/or other non-CCIM education you've completed.

  1. Within your My Account Portal, on the left-hand side of the screen, click “Education Information.”
  2. Under Education, click “Change.”
  3. Update your Education information.
  4. Once you are finished, scroll to the bottom of the page and click “Save.”

How Do I View My Badge Information?

Badges detail the different groups you belong to within CCIM Institute's community, as well as any volunteer positions you hold. They also display your membership information and educational programs you may be enrolled in.

Within your My Account Portal, on the left-hand side of the screen, click on “Badges.” Once clicked, your badge information will appear.

Education and CE

How Do I Purchase a CCIM Institute Course

Visit CCIM.com and select Education on the main menu. Then select Upcoming Courses.


How Do I Launch a CCIM Institute Course?

First, you must log in to the new My Account portal to confirm your username email and select a new password for all accounts, including CCIM Institute eCampus.

More information coming soon.


How Do I Request a Course Cancellation, Transfer, or Retake?

Please follow the instructions below to cancel your course registration.

  1. Login and select the course in Courses and Events.
  2. While on the course page, you will be able to cancel your registration. The option will only appear if you are logged into the system.

To request a course cancellation, transfer or retake, please email courseinfo@ccim.com or fill out the “Need Further Assistance?” above.

More information coming soon.


How Do I Access My Course Grades and Course Certificates of Completion?

More information coming soon.


How Do I View/Print My Continuing Education (CE) Credits?

CE Credits includes any continuing education credits earned through CCIM Institute courses.

  1. Within your My Account Portal, on the left-hand side of the screen, click “CE Credits.”
  2. Once CE credits have been purchased and you've passed the course, all earned CE credits will appear on this screen to view and print the certificate.

More information coming soon.


How Do I Update My CE Licenses?

CE Licenses includes any professional licenses that you maintain. CCIM Institute can use this information to expedite CE credit processing.

MyAccount-FAQ-CE-Licenses
  1. Within your My Account Portal, on the left-hand side of the screen, click “CE Licenses.”
  2. To edit any current CE License information, select the field you want to edit and then either type in your edits or use the icons at the right-hand side of each field to scroll through the options.
  3. To add a new CE License, click “Add Row.”
  4. Once you are finished, click “Save.”

More information coming soon.

Membership

How Do I Update My Membership Information?

Membership information includes designee, candidate, and chapter membership details.

  1. Within your My Account Portal, on the left-hand side of the screen, click “Memberships.”
  2. All active memberships will appear. Click “Manage” next to the membership you would like to update.
  3. You can Renew Your Membership, Update Your Payment Method, or Enable Auto Renew.

How Do I Renew My Membership?

MyAccount-FAQ_Renew
  1. Within your My Account Portal, on the left-hand side of the screen, click “Memberships.”
  2. Click “Renew” next to the membership you would like to renew.
  3. Select your renewal plan.
  4. Click “Renew.”
  5. If everything looks correct, click “Checkout” and proceed with the checkout process.

How Do I Update My Membership to Automatically Renew?

MyAccount-FAQ-AutoRenew
  1. Within your My Account Portal, on the left-hand side of the screen, click “Memberships.”
  2. Click “Manage” next to the membership you would like to switch to Auto Renew.
  3. Click “Enable Auto Renew.”
  4. Click “Enable” on the pop-up box to activate Auto Renew.
  5. Auto Renew will be shown as Enabled.

How Do I Purchase a Membership?

Visit CCIM.com and select "Becoming a CCIM" on the main menu. Then select "Get Started".


How Do I Track My CCIM Designation Progress?

  1. Within your My Account Portal, from the top menu, click “Program Tracker.”
  2. Click on the arrow icon to expand the page.
  3. It will display which courses you've completed, and you can view and register for the other requirements.

How Do I Access Members Only?

  1. First, you must log in to the new My Account portal to confirm your username email and select a new password for all accounts, including CCIM.com's Members Only section.
  2. Visit CCIM.com and select Members Only.
  3. Log in using your username email and new password.

Payment and Invoices

How Do I View or Update My Payment Methods?

The new My Account portal allows you to save a payment method for renewal or auto-renewal of your membership and to conveniently purchase courses or any items in the CCIM Institute store.

  1. Within your My Account Portal, on the left-hand side of the screen, click on “Payment Methods.”
  2. Click on the edit or trash icon to edit or remove a current payment method. Click “New Credit Card” to add a new payment method.
  3. If you are adding a new credit card, type in your new credit card information after clicking on “New Credit Card.”
  4. Once you are finished, click “Save.”

How Do I View My Invoices?

MyAccount-FAQ-Invoice

For invoices dated after July 1, 2020:

  1. Within your My Account Portal, on the left-hand side of the screen, click on “Invoices.”
  2. Any balances and corresponding invoices will appear. Click “Pay Now” to pay for any balances.
  3. To view an invoice, click on the box to the left of the invoice number and then click on the preview icon.
  4. To download an invoice, click on the box to the left of the invoice number and then click on the download icon.
  5. To view all orders, click on “All Orders.” On this screen, you can view/search for past orders using specific date ranges. You can also pay multiple invoices at once by clicking on the boxes next to the desired invoices and click the “Pay” button.

To request an invoice that is dated prior to July 1, 2020, please contact the CCIM Institute Solution Center at  +1 (312) 321-4460.


How Do I View My Payment History and Receipts?

MyAccount-FAQ-Payment-History

For payment history dated after July 1, 2020:

  1. Within your My Account Portal, on the left-hand side of the screen, click on “Payment History.”
  2. Your payment history will be listed. To view a specific receipt, click on the receipt number.
  3. Once clicked, your receipt will appear. Above is an example of a receipt in the new My Account portal.

To request information about your payment history prior to July 1, 2020, please contact the CCIM Institute Solution Center at  +1 (312) 321-4460.


How Do I Donate to the CCIM Foundation?

  1. Within your My Account Portal, from the top menu, click “Foundation Donation.”
  2. Fill-in your donation information. Then click “Donate.”
  3. It will display which courses you've completed, and you can view and register for the other requirements.

Site To Do Business

How Do I Access to Site To Do Business?

MyAccount-FAQ-SiteToDoBusiness

  1. First, you must log in to the new My Account portal to confirm your username email and select a new password for all accounts, including Site To Do Business.
  2. Visit SiteToDoBusiness.com and select “Log In.”
  3. You will notice on the Site To Do Business login page, there will be two options for log in. Before completing the username and password fields here, all CCIM Institute members should select the CCIM Member Log In to verify your membership.
  4. You will be taken to a second page where you will log in using your CCIM.com My Account username email and password. Your CCIM username email is your primary email address associated with your CCIM account.
  5. After successfully logging in, you'll be redirected to Site To Do Business.

Unable to update your password or successfully log in? Review the instructions in the “Log In” section above.

Find A CCIM and Member Directory

How Do I Access Find A CCIM and Member Directory?

  1. Within your My Account Portal, from the top menu, click “Find A CCIM.”
  2. Search for a CCIM using the filters on the top and left-hand sides of the page.

How Do I Update My Find A CCIM Profile and Headshot?

  1. Within your My Account Portal, from the top menu, click “Find A CCIM.”
  2. Select your listing and click on the edit (pencil) button in the top right.
  3. In the Edit Listing Profile window, you can update your headshot, business phone, website, and more. You will need to update your photo and information on both the public Find A CCIM directory and the private member directory.
  4. To select which address you'd like to display on Find A CCIM, go back to the Contact Info (see instructions above on how to update Contact Info) tab in your account, and click "Preferred Directory Address."
  5. To update your Specializations/Property Types/Market Areas, follow the instructions to update that information in your account.

CCIM Institute Store

How Do I Access the CCIM Institute Store?

  1. Within your My Account Portal, from the top menu, click “Store.”
  2. You can browse through the store by clicking through the various categories listed on the top and left-hand sides of the page.

How Do I Purchase a Commercial Investment Real Estate Magazine Subscription?

Visit CCIM.com and select Industry Resources on the main menu. Then select CIRE Magazine and scroll down to and select “Subscribe to Commercial Investment Real Estate.”


How Do I Purchase a Membership?

See instructions above.


How Do I Purchase a Course?

See instructions above.


If you are still experiencing issues after reviewing these solutions, please contact the CCIM Institute Solution Center using the “Need Further Assistance?” form above.

If you are still experiencing issues after reviewing these solutions, please contact us for further assistance.