Contact Us

We're here to assist you, and a team member will respond as soon as possible. During business hours (Monday - Friday, 8:30 a.m. - 5:00 p.m. Central), responses are typically sent within 24 hours. During evenings, weekends, and holidays, most customers will receive a response on the next business day. Emails and voicemails are answered in the order they're received. The CCIM Help Center is a great resource for your frequently asked questions, providing step-by-step instructions and videos.

Still have questions or comments? Email our headquarters team directly using the list below.

Headquarters Team


Member Login
Solution Center: Carolyn, Khristen, Jenae and Alyssa
Email

General Course Information - Course Enrollment, Retakes, Passwords, Exams, Extensions, Grades and General Questions
Solution Center: Carolyn, Khristen, Jenae and Alyssa
Email

Continuing Education Credit Hours (Foundations, CI 101-CI 104 / Ward Center Courses / Online Courses)
Solution Center: Carolyn, Khristen, Jenae and Alyssa
Email

Continuing Education Certificate Distribution/Questions and Transcript Needs
Toni and Katlyn
Email

Course Content Questions for Domestic and International Course Content and Resources - Foundations, CI 101-CI 104, CREN, CCR
Barbara and Tim
Email

Designation Courses - New Course Submissions (Direct/Licensed), Scheduling, Sponsors, Contracts
Katlyn and Derek
Email

Designation Curriculum Instructor, Instructor Applications and Auditions
Denise and Barbara
Email

How to Find and Download CCIM Spreadsheets
Barbara and Tim
Email

RL Ward Courses - Course Content, New Course Submissions (Direct/Licensed), Scheduling, Sponsors, Contracts
Derek, Jessica and Sandra
Email

Scholarship Information - CCIM Course Scholarship; Named Endowed Scholarship; Information on How to Apply OR How to Contribute to a Scholarship Fund. *Must have voucher; Must contact the chapter that awarded scholarship; we do not enroll as a scholarship
Kari
Email

Verification/Certificate of Course Completion
Solution Center: Carolyn, Khristen, Jenae and Alyssa
Email



Sales Visits
Danny
Email

Volume Incentive/Corporate Sales
Danny
Email

Become an Industry Sponsor
Heather
Email



University Book Orders/Sales
Katlyn and Tim 
Email

Becoming a University Alliance Partner
Jenae, Domonique and Gail
Email



How to Apply for Candidacy; How to Obtain Designation
Solution Center: Carolyn, Khristen, Jenae and Alyssa
Email

CCR Course or Comprehensive Examination Enrollment
Lynnette, Alyssa and Domonique
Email

Portfolio Preparation Questions
Lynnette, Alyssa and Domonique
Email



Address Change - Member Records
Solution Center: Carolyn, Khristen, Jenae and Alyssa
Email

Cultural Diversity Program /Tuition Discounts
Domonique and Alyssa
Email

Dues Renewal and Reinstatement Payments
Solution Center: Carolyn, Khristen, Jenae and Alyssa
Email

Institute Affiliate/NRDS
Solution Center: Carolyn, Khristen, Jenae and Alyssa
Email

Life Membership, Retired Membership, Leave of Absence, Life After the Pin Tuition
Solution Center: Carolyn, Khristen, Jenae and Alyssa
Email

Locate a CCIM / Find a CCIM
Solution Center: Carolyn, Khristen, Jenae and Alyssa
Email

Mentor Program
Domonique and Gail
Email

Member Advantage Program questions
Domonique and Gail
Email

Professional Standards Issues, Logo Misuse Issues, Ethics Complaints
Lynnette, Alyssa and Domonique
Email

Veteran Program
Alyssa and Domonique
Email



Subscribe to the Site To Do Business (Candidacy)
Solution Center: Carolyn, Khristen, Jenae and Alyssa
Email

STDB Applications and General Inquiries including Mapping and Demographic Questions
Amanda
Email

STDB Training Classes
Amanda
Email

Real Estate Boards or Corporations-Interest and Questions
Carol and Ben
Email



Chapter Services
Yvette, Rachael, Domonique and Gail
Email

Chapter Marketing Resources, including Canva
Gina
Email



National Meeting Dates, Locations, Logistics
Kathryn
Email



Internal Designation Programs and Events
Jessica
Email



Legislative Questions/Issues
Gail
Email



Advertising (including media kits) Editorial (article submission or story idea for magazine or podcast) - Subscriptions and Reprints
Larry and Nick
Email

Web Banner Advertising
Larry
Email



CCIM Foundation Questions/Issues
Kari
Email



Committee Appointments, Executive Administration, Officer Elections, Leadership Communications
Becca and Gail
Email

CCIM Connect
Becca
Email