We're here to assist you, and a team member will respond as soon as possible. You can reach our Solution Center by phone reach at +1 (312) 321-4460 or (800) 621-7027 during business hours (Monday - Friday, 8:30 a.m. - 5:00 p.m. Central). Responses to email requests are typically sent within 24 hours. During evenings, weekends, and holidays, most customers will receive a response on the next business day. Emails and voicemails are answered in the order they're received. The CCIM Help Center is a great resource for your frequently asked questions, providing step-by-step instructions and videos.
Still have questions or comments? Email our headquarters team directly using the list below.
Member Login
Solution Center: Carolyn, Khristen, Jenae and Alyssa
Email
General Course Information - Course Enrollment, Retakes, Passwords, Exams, Extensions, Grades and General Questions
Solution Center: Carolyn, Khristen, Jenae and Alyssa
Email
Continuing Education Credit Hours (Foundations, CI 101-CI 104 / Ward Center Courses / Online Courses)
Solution Center: Carolyn, Khristen, Jenae and Alyssa
Email
Continuing Education Certificate Distribution/Questions and Transcript Needs
Toni and Katlyn
Email
Course Content Questions for Domestic and International Course Content and Resources - Foundations, CI 101-CI 104, CREN, CCR
Barbara and Tim
Email
Designation Courses - New Course Submissions (Direct/Licensed), Scheduling, Sponsors, Contracts
Katlyn and Derek
Email
Designation Curriculum Instructor, Instructor Applications and Auditions
Denise and Barbara
Email
How to Find and Download CCIM Spreadsheets
Barbara and Tim
Email
RL Ward Courses - Course Content, New Course Submissions (Direct/Licensed), Scheduling, Sponsors, Contracts
Derek, Jessica and Sandra
Email
Scholarship Information - CCIM Course Scholarship; Named Endowed Scholarship; Information on How to Apply OR How to Contribute to a Scholarship Fund.
*Must have voucher; Must contact the chapter that awarded scholarship; we do not enroll as a scholarship
Kari
Email
Verification/Certificate of Course Completion
Solution Center: Carolyn, Khristen, Jenae and Alyssa
Email
Sales Visits
Danny
Email
Volume Incentive/Corporate Sales
Danny
Email
Become an Industry Sponsor
Heather
Email
University Book Orders/Sales
Katlyn and Tim
Email
Becoming a University Alliance Partner
Jenae, Domonique and Gail
Email
How to Apply for Candidacy; How to Obtain Designation
Solution Center: Carolyn, Khristen, Jenae and Alyssa
Email
CCR Course or Comprehensive Examination Enrollment
Lynnette, Alyssa and Domonique
Email
Portfolio Preparation Questions
Lynnette, Alyssa and Domonique
Email
Address Change - Member Records
Solution Center: Carolyn, Khristen, Jenae and Alyssa
Email
Cultural Diversity Program /Tuition Discounts
Domonique and Alyssa
Email
Dues Renewal and Reinstatement Payments
Solution Center: Carolyn, Khristen, Jenae and Alyssa
Email
Institute Affiliate/NRDS
Solution Center: Carolyn, Khristen, Jenae and Alyssa
Email
Life Membership, Retired Membership, Leave of Absence, Life After the Pin Tuition
Solution Center: Carolyn, Khristen, Jenae and Alyssa
Email
Locate a CCIM / Find a CCIM
Solution Center: Carolyn, Khristen, Jenae and Alyssa
Email
Mentor Program
Domonique and Gail
Email
Member Advantage Program questions
Domonique and Gail
Email
Professional Standards Issues, Logo Misuse Issues, Ethics Complaints
Lynnette, Alyssa and Domonique
Email
Veteran Program
Alyssa and Domonique
Email
Subscribe to the Site To Do Business (Candidacy)
Solution Center: Carolyn, Khristen, Jenae and Alyssa
Email
STDB Applications and General Inquiries including Mapping and Demographic Questions
Amanda
Email
STDB Training Classes
Amanda
Email
Real Estate Boards or Corporations-Interest and Questions
Carol and Ben
Email
Chapter Services
Yvette, Rachael, Domonique and Gail
Email
Chapter Marketing Resources, including Canva
Gina
Email
National Meeting Dates, Locations, Logistics
Kathryn
Email
Internal Designation Programs and Events
Jessica
Email
Legislative Questions/Issues
Gail
Email
Advertising (including media kits) Editorial (article submission or story idea for magazine or podcast) - Subscriptions and Reprints
Larry and Nick
Email
Web Banner Advertising
Larry
Email
CCIM Foundation Questions/Issues
Kari
Email
Committee Appointments, Executive Administration, Officer Elections, Leadership Communications
Becca and Gail
Email
CCIM Connect
Becca
Email