Frequently Asked Questions

The CCIM Institute's My Account Portal offers answers to common questions, including where to manage your username, password, customer profile information, and more.

Reach us during business hours:  Monday – Friday, 8:30 a.m.– 5:00 p.m. CT. 

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Quick Links

Some Microsoft Office 365 and Outlook users are seeing a malicious link message when they click on links in The CCIM Institute promotional emails. Our email marketing vendor is working with Microsoft to resolve this issue. If you receive the malicious link message after clicking a link in a recent The CCIM Institute promotional email, you may click "continue anyway" or email help@ccim.com for further assistance (please include the subject line and send date of the email with the affected link).

Why Am I Able to Access Some Pages but Not Others?

If you have already validated your account and are able to log into some platforms but not others, this could be the result of faulty permissions settings. Please select “Log in," above and note the platform you are unable to access. Complete the contact us form and include the platform in the content. We will check your permissions and respond to your inquiry when the issue is resolved. 

How Do I Reset My Password?

Use the primary email address associated with your account as your username (you might have updated or confirmed this username email recently) and reset your password. Upon successful login, please save your username email and password. If you do not receive a password reset email, we may need to validate your account. In that case, please complete the contact us form for the fastest response and to avoid phone tag loops.

Reset My Password

How Do I Update My Username Email for My Account?

To update your username email, please complete the Contact Us form and write “Change my username" in the comment box. A representative from our Solution Center will reach out to you to assist.

When setting up a new username email with our Solution Center, we recommend choosing a personal, instead of business, email address to ensure continued access to your account in the future.

Updating My Profile

Why Isn’t My Find a CCIM Information Appearing Correctly After I Update My Profile?

Please see the instructions below.

How Do I Update My Primary and Contact Information?

Your primary and contact info is essential for billing and shipping purposes, as well as displaying professional listings in the Find a CCIM directory. In the My Account Portal, The CCIM Institute candidates are included in the members-only Find a CCIM directory. To update your profile, fill out this update form. Note: you will be required to login before filling out the form. 

Primary Information

Primary information includes your name, company, title, and demographic. 

1. Within your My Account Portal, on the left side of the screen, click “Primary Info.”
2. Under My Info, Click “Change.”
3. Type in any of your primary information updates, then scroll to the bottom of the page and click “Save.”

Contact Information

Contact information includes your address, email, and phone number.

1. Within your My Account Portal, on the left side of the screen, click “Contact Info.”
2. Under Contact Info, Click “Change.”
3. Type in any of your contact information updates, then scroll to the bottom of the page and click “Save.”
4. Please note: Input country first, then the rest of your address. You must also spell out the state name. If your address contains a suite or apartment number, please press enter to put it on a new line.
5. There are also multiple fields to set up your preferred contact information for different uses. Please be sure to make a selection for each of the following:
   • Preferred Shipping Address: This is where you’ll receive Commercial Connections magazine and other mail from The CCIM Institute.
   • Preferred Billing Address: This should match your credit card information.
   • Preferred Directory Address: This will be used as your location in Find A CCIM and members-only directories.
   • Email for Member Directory: This is where you’ll receive messages through Find A CCIM and members-only directories.
   • Preferred Email Type: This is where you’ll receive course confirmations, receipts, and other communications from The CCIM Institute.
   • Preferred Phone Type: This number will be used if The CCIM Institute’s staff needs to reach out to you via phone.

How Do I Update My Professions and Expertise Information?

Professions and Expertise allow potential employers and clients to find you based on your professional focus and allows The CCIM Institute to provide you with more relevant resources. Note: This form updates your profile automatically and your Find A CCIM profile the next morning.

1. You can update your information here.
2. At the bottom of the form, update your professions and expertise areas, as desired.
3. Click "Submit."

How Do I Update My Education Information?

Education Information includes details on college degrees and/or other non-CCIM education you've completed.

1. Within your My Account Portal, on the left side of the screen, click “Education Information.”
2. Under Education, click “Change.”
3. Update your Education information.
4. Once you are finished, scroll to the bottom of the page and click “Save.”

How Do I View My Badge Information?

Badges detail the different groups you belong to within The CCIM Institute's community, as well as any volunteer positions you hold. They also display your membership information and educational programs you may be enrolled in.

Within your My Account Portal, on the left side of the screen, click on “Badges.” Once clicked, your badge information will appear.

Education and CE

How Do I Purchase a Course from The CCIM Institute?

You can purchase courses through the Find a Course page. To register, you will first need to log in or create an account. If you don’t have an account, select “Create Account” on the main menu before proceeding with your registration.

How Do I Launch a Course?

First, you must log in to the My Account Portal to confirm your username email and select a new password for all accounts, including The CCIM Institute e-Campus.

How Do I Request a Course Cancellation, Transfer, or Retake?

To request a course cancellation, transfer or retake, please contact us, call the solutions center at  (312) 321-4460, or email ccimsupport@ccim.com. 

How Do I Access My Course Grades and Course Certificates of Completion?

1. Within your My Account Portal, go to your profile.
2. On the left side of the screen, click "Grades and Courses."
3. This page will display all the courses that you have registered for.
4. To print the Certificate of Completion, you will need to have successfully completed the course with a passing grade of 70% or above and met the attendance requirements.
5. Upon successful completion, you will be able to print your Certificate of Completion by clicking the print icon.
6. Clicking the print icon will open a new window displaying your Certificate of Completion.
7. You may download, save, or print your certificate for your records.

Need assistance? Please contact us. 

How Do I View/Print My Continuing Education (CE) Credits?

CCIM candidates and Designees can once again access and print their own CE certificates through their CCIM My Account. To obtain CE credit, prior to the start of your course, you must:

To obtain CE credit, you must have:

1. Complete your CCIM profile with your CE license information under the Professional Licenses tab in My Account. You must enter the license type, number, state, and expiration date.
2. Purchase CE credit for each course that needs CE credit during course registration.
3. Pass the course with the qualifying score. 

If the above is complete, CE certificates can be accessed by clicking on the CE Credits tab in your My Account portal.

Please note that If you're unclear whether this course qualifies for CE in your state, please review our CE page and verify this approval with your state’s real estate commission.

CE Certificates are still not available in My Account for courses/CE credits purchased prior to this update being implemented.  If you need to purchase CE credit for a course you’ve already registered for or obtain a CE certificate for a course completed prior to July 19, 2021, please contact the Solution Center at +1 (312) 321-4460 x2 or complete the contact us form.

Please visit the Continuing Education page for more information on the program. In addition, you may watch this video.

How Do I Update My CE Licenses?

CE Licenses includes any professional licenses that you maintain. The CCIM Institute can use this information to expedite CE credit processing.

1. Within your My Account Portal, on the left side of the screen, click “CE Licenses.”
2. To edit any current CE License information, select the field you want to edit and then either type in your edits or use the icons at the right side of each field to scroll through the options.
3. To add a new CE License, click “Add Row.”
4. Once you are finished, click “Save.”

Membership

How Do I Renew My Membership?

Before following the steps below, log in to your My Account Portal. You can also get to your My Account Portal by logging in to ccim.com and clicking "My Account." 

1. Within your My Account Portal, on the left side of the screen, click “Memberships and Renewals.” If your membership has expired and the grace period has passed, click "View Inactive Memberships." 

2. Click “Renew to Next Term” next to the membership you would like to renew. If you are selecting an expired membership, select the one with the most recent term year. Most members should start with their global/national Designee or candidate membership, not their local chapter membership, which can be included or removed during the renewal process. 

3. Select your renewal plan. Most members should proceed with the default 1 Year Calendar option. Otherwise, select your plan. 

4. Click the “Renew to Next Term” button. 

5. The new membership term will appear. Click the “Add to Cart” button. 

6. Local Chapter membership and Foundation donations will automatically populate. Click “Proceed” to continue to checkout. If you’re a renewing member and your chapter does not appear, you will receive a separate invoice directly from that chapter soon. To remove an additional item, deselect the highlighted items. Once you've made your choices, click the “Proceed” button to continue to checkout. 

7. Review your order. Your global/national membership, as well as any chapter membership(s) or CCIM Foundation donations you’ve selected, should appear in your Shopping Cart. 

8. If everything looks correct, enter the payment information, and click the “Process Payment” button to proceed with the checkout process. 

RENEW NOW

How Do I Update My Membership to Automatically Renew?

1. Within your My Account Portal, on the left side of the screen, click “ Membership and Renewals.”
2. Click “Manage” next to the membership you would like to automatically renew.
3. Click "Auto Renew" if you have a saved payment method. If you do not have a saved payment method, add one and then click "Auto Renew."
4. Click “Enable” on the pop-up box to activate the auto renewal setting.
5. Auto renew will be shown as Enabled.

Auto renewal payments will be invoiced on November 30 annually.

How Do I Check My Membership Status?

1. Click on the “Memberships and Renewals” tab within your My Account Portal.
2. The page will display your currently active memberships or lapsed memberships that are still within our grace period. If you purchased a chapter membership with your global/national membership, it will be displayed below the national membership.
3. Check the term start and end dates to see when this year’s membership went into effect and when it will expire.
4. If your membership has expired and the grace period has passed, click on the option to “View Inactive Memberships.” This will display any previous memberships you have had and when they were active.

How Do I Become a Member of The CCIM Institute?

You can select your membership type after reviewing the information on the Join page. 

How Do I Purchase a Chapter Affiliate Membership?

Sign in on CCIM.com and click on "My Account." Then select "Store."

How Do I Track My CCIM Designation Progress?

1. Within your My Account Portal, from the top menu, click “Program Tracker.”
2. Click on the arrow icon to expand the page.
3. It will display which courses you've completed, and you can view and register for the other requirements.

Payment and Invoices

How Do I View or Update My Payment Methods?

The new My Account Portal allows you to save a payment method for renewal or auto-renewal of your membership and to conveniently purchase courses or any items in The CCIM Institute store.

1. Within your My Account Portal, on the left side of the screen, click on “Payment Methods.”
2. Click on the edit or trash icon to edit or remove a current payment method. Click “New Credit Card” to add a new payment method.
3. If you are adding a new credit card, type in your new credit card information after clicking on “New Credit Card.”
4. Once you are finished, click “Save.”

How Do I View My Orders?

1. Within your My Account Portal, on the left side of the screen, select the “Invoices."
2. Any balances and corresponding invoices will appear. Click “Pay” to pay any balances.
3. To view an invoice, click on the box to the left of the invoice number and then click on the preview icon.
4. To download an invoice, click on the box to the left of the invoice number and then click on the download icon.
5. To view all orders, click on “All Orders.” On this screen, you can view/search for past orders using specific date ranges. You can also pay multiple invoices at once by clicking on the boxes next to the desired invoices and click the “Pay” button.

How Do I View My Payment History and Receipts?

1. Within your My Account Portal, on the left side of the screen, click on “Orders.”
2. Click “All Orders” and adjust the date range as needed.
3. Your payment history will be listed. To view, download, or print a receipt or sales order, click the arrow to the right.
4. Once clicked, your receipt or sales order will appear. Use the buttons on the menu bar to download or print.

How Do I Donate to the The CCIM Institute Foundation?

1. Within your My Account Portal, from the top menu, click “Foundation Donation.”
2. Fill in your donation information. Then click “Donate.”
3. Donations can also be made through The CCIM Institute annual membership renewal process. 

Site To Do Business

How Do I Access Site To Do Business?

Please visit Site To Do Business and follow the login instructions for members of The CCIM Institute.

Find a CCIM and Member Directory

How Do I Search Find a CCIM and Member Directory?

Note: Until members update their profiles completely, search results may be limited or not appear. 

1. Within your My Account Portal, from the top menu, click “Find a CCIM” for the publicly-accessible directory of CCIM Designees. “Find a CCIM (members only)” will display a directory of both CCIM Designees and CCIM Institute candidates only viewable to active members. The public directory is also available at www.findaccim.com.
2. To search for an individual by name, company, state, or postal code, use the search bar on the top right.
3. On the left side, you can filter results by occupations, property types, specializations, and professional designations.
4. To clear all filter options, select “Reset All” above the occupations filters.
5. Underneath the search bar are options to sort results by name and company, as well as different view options.

How Do I Update My Find a CCIM Profile and Headshot?

Members must choose which personal and professional information they want to share on Find a CCIM. Please use the steps below to update your profile accordingly.

1. Update your profile using this link. 
2. Select your listing and click on the edit (pencil) button in the top right.
3. In the Edit Listing Profile window, you can update your headshot, business phone, website, and more. You will need to update your photo and information on both the public Find a CCIM directory and the private member directory. We recommend sizing your Find a CCIM photo at 350 by 350 pixels. For your other account photo, we recommend 125 by 125 pixels.
4. To select which address you'd like to display on Find a CCIM, go back to the Contact Info tab in your account, and click "Preferred Directory Address."
5. To update your Specializations/Property Types/Market Areas, follow the instructions to update that information in your account.

Note: Your profile should update automatically and your Find A CCIM profile should update the morning after filling out the form.

Why Isn’t My Find a CCIM Information Appearing Correctly After I Update My Profile?

If you’ve already successfully updated your information via this form My Account and Find a CCIM and you’re still seeing errors, please contact us. 

Note: Your profile should update automatically and your Find A CCIM profile should update the morning after filling out the form.

How Do I Optimize the Find a CCIM Search by Using Nicknames or Shortened Names?

1. Within your My Account Portal, on the left side of the screen, click “Primary Info.”
2. Under My Info, Click “Change.”
3. Type in your nickname in the “Nickname” text box, then scroll to the bottom of the page and click “Save.”

The CCIM Institute Store

How Do I Access The CCIM Institute Store?

Visit the store here.

How Do I Purchase a Commercial Connections Magazine Subscription?

Visit the Commercial Connections page and scroll down to and select “Subscribe to Commercial Connections magazine.”