Coronavirus (COVID-19) Resources and Guidance

CCIM Institute is continuing to monitor the COVID-19 (coronavirus) situation, as well as prepare for contingencies to prioritize the health and safety of our members, course participants, instructors, and staff.

CCIM Institute prepared the following resource page for commercial real estate professionals to provide additional professional guidance around this issue. This page will be updated as more information becomes available.

Additional resources for CCIM Institute members, including complimentary refresher courses, were shared in the March 24, 2020, edition of CCIM Insider.

Latest Updates

April 2, 2020:

March 31, 2020:

March 30, 2020:

The Impact of Coronavirus on the Industry

CCIM Institute Chief Economist K.C. Conway, MAI, CRE, on cross-discipline solutions during the coronavirus pandemic.
CCIM Institute Chief Economist K.C. Conway, MAI, CRE, on coronavirus and tenant/landlord issues.

CRE Tech Solutions in a COVID-19 World with Michael Beckerman, CEO of CREtech

Michael Beckerman, CEO of CREtech, a leading event, data, and content platform focused on tech in commercial real estate, discusses how technology can help the industry respond to our rapidly changing world. He also shares how the staggering effects of the coronavirus pandemic may actually accelerate the adoption curve for new technologies and boost investment in potential solutions.

Coronavirus and Its Impact on CRE with CCIM Institute Chief Economist K.C. Conway

In this special episode of the Commercial Investment Real Estate podcast series, CCIM Institute Chief Economist K.C. Conway discusses the pandemic, how CRE practitioners can weather the storm, and how to future-proof new investments. For an edited excerpt of this episode, read the Commercial Investment Real Estate magazine online exclusive article.

Government Resources and Legislative Updates

CCIM Institute Chief Economist K.C. Conway, MAI, CRE, on coronavirus and government finance interventions.

    The $2 trillion Coronavirus Aid, Relief, and Economic Security Act (CARES Act) allocates $350 billion for a new SBA small business forgivable loan program called the Paycheck Protection Program. Created to address the extraordinary challenges for small businesses during the COVID-19 crisis, Paycheck Protection Program loans are forgivable for businesses that maintain at least 75 percent of their payroll costs and maintain the same number of employees. The Treasury Department has released the application for the Paycheck Protection Program. The U.S. Chamber of Commerce has put together an insightful Small Business Guide and Checklist on the program. Additional details, including a list of lenders, will be released soon.

    The CARES Act also expands the existing SBA Economic Injury Disaster Loan (EIDL) Program. This Small Business Owner's Guide to the CARES Act provides detailed information on both EIDL and the Paycheck Protection Program.


    IRS Tax Payment Extension: A three-month extension has been made for tax payments. Individuals will be able to defer up to $1 million without interest or penalties, and corporations can defer up to $10 million.

    Commercial Paper Funding Facility: The Federal Reserve Board recently announced that it will establish a Commercial Paper Funding Facility (CPFF) to support the flow of credit to households and businesses.

  • FEMA

    FEMA Flood Insurance Renewal Extension: FEMA is extending the grace period to renew flood insurance policies from 30 to 120 days. If a policy has an expiration date between February 13, 2020 and June 15, 2020, then the NFIP insurer must receive the appropriate renewal premium within 120 days of the expiration date to avoid a lapse in coverage. Likewise, if a policyholder receives an underpayment notice dated between February 13, 2020, and June 15, 2020, then the NFIP insurer must receive the additional premium amount requested within 120 days of the date of the notice.


    Three coronavirus emergency legislative packages have been enacted:

    Coronavirus Preparedness and Response Supplemental Appropriations Act: This $8.3 billion emergency relief package, signed into law on March 6, is focused on funding health care preparation to fight the virus, as well as vaccine research.

    Families First Coronavirus Response Act: Signed into law March 18, this $183 billion-plus package expands Medicaid and unemployment benefits, provides free coronavirus testing, and mandates paid sick leave and childcare leave for certain employees. Learn more about how the act affects real estate professionals.

    Coronavirus Aid, Relief, and Economic Security Act (CARES Act): This $2 trillion package, enacted on March 27, provides relief to businesses and individuals. Learn more about how the act impacts real estate professionals. For a finance perspective, read the CRE Finance Council's "Alert: Key Commercial Real Estate Related Provisions in $2 Trillion Stimulus Deal."


    CCIM has joined NAR and other industry organizations on multiple letters addressing issues we would like to see addressed either legislatively or through administrative action:

    • Main Street Response to COVID-19: CCIM Institute, along with NAR, IREM, and RLI, joined more than 70 associations to call on policymakers to enact legislation and regulations that will help secure the short- and long-term vitality of the U.S. economy during this unprecedented disruption. The letter requests immediate relief by:
      • providing immediate and readily accessible unsecured credit to businesses of all sizes;
      • suspending the filing of business returns and the payment of all business taxes to the federal government for the duration of the pandemic; and
      • amending the Tax Code to assist with losses.
    • Extension on 1031 Exchanges: Sent to both the Treasury Department and IRS, the letter encourages relief on the 180-day deadline and the 45-day period for identifying possible properties as exchange candidates.
    • Extension on Opportunity Zone Deadlines: NAR recently sent a second letter urging the extension of certain deadlines for the opportunity zone program.
    • Rental Assistance and Mortgage Forbearance: A coalition of national organizations, including CCIM Institute, sent a letter to congressional leaders to provide an emergency rental assistance fund, to urge the use of caution when issuing blanket moratoriums on evictions, and to allow for mortgage forbearance for rental property owners.
    • Business and Employee Continuity and Recovery Fund: A coalition of national organizations, including CCIM Institute, sent a letter to congressional leaders supporting the creation of a COVID-19 Business and Employee Continuity and Recovery Fund to facilitate the distribution of federal funds and liquidity to businesses and their employees impacted by the pandemic. The requested relief would be designed to help businesses retain and rehire employees, maintain worker benefits, and meet operating expense obligations.

    Check out NAR’s comprehensive list of its advocacy work toward COVID-19 relief.

CDC and WHO Resources

CCIM Institute encourages you to monitor the information provided by the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) for the ongoing safety of you and your family.

Guidance for Owners, Operators, and Property Managers

View CCIM Institute's guide on rent relief requests and other commercial real estate tenant/landlord issues:

View Guide

Loan Relief and Commercial Real Estate’s Response to the COVID-19 Pandemic
Loan relief is another pressing issue. Commercial Investment Real Estate magazine put together a loan relief checklist and a brief Q&A detailing one portfolio manager’s view on the situation as a whole.

View Article

COVID-19: Impacts on Appraisals and Building Management Webinar from NAIOP
Join four expert CRE practitioners, led by K.C. Conway, ARCE Director of Research & Corporate Engagement, Chief Economist, CCIM Institute, for their perspectives and guidance on these topics.

Fellow National Association of REALTORS® affiliate IREM and the National Apartment Association recently hosted the webinar above to prepare property managers for COVID-19. Access additional IREM resources.

NAREIM's Rent Relief Survey
According to a NAREIM member survey conducted between March 24 and 26, "85 percent of real estate investment managers invested in retail assets had experienced rent relief requests. More than half of managers in the office sector had been asked for concessions, while 42% of multifamily managers were fielding abatement requests."

Guidance for Commercial Real Estate Brokers and Advisers

The following content was adapted for commercial practitioners from the National Association of REALTORS® “Coronavirus: A Guide for REALTORS®."

What unique issues does coronavirus present to the commercial real estate industry?

When an infectious disease, such as coronavirus, is associated with a specific population or nationality, fear and anxiety may lead to social stigma and potential discrimination. Be mindful of potential discrimination when working with clients and colleagues. Plus, practitioners visit a variety of settings throughout the day, often including face-to-face interactions. Adopt a consistent and methodical approach to limiting risks associated with the virus, regardless of the situation or setting.

Should I be wary of travel? 

Travel is often a significant part of the commercial real estate business, so it's important to balance good business sense with necessary precautions. While frequent hand-washing should be a priority, don't forget to extend this to items such as steering wheels, door handles, seat belt latches, and dashboards when traveling by car and tray tables, seat belt latches, and arm rests if traveling by air. 

I typically drive my clients for market and/or property tours. May I refuse to drive potential clients?

Yes. However, be sure that any change to your business practices is applied equally to all clients. You may refuse to drive clients who show signs of illness or reveal recent travel to areas of increased risk of coronavirus, or you may instead decide to stop driving clients in your car altogether and simply arrange to meet clients at a property. If you continue to drive clients in your car, frequently clean and disinfect surfaces like door handles and seat belt latches, and ask clients to use hand sanitizer when getting in and out of the car.

Should I still conduct showings on my listed properties?

Speak openly and honestly with your clients about the pros and cons of showings in the short term. Assess the risk based on your specific location, and direct your clients to local and state health authorities for specific information about the severity of the risk in your area. You could also propose alternative marketing opportunities for your client's consideration, such as video tours and other methods to virtually tour a property. If you host showings, consider requiring all visitors to disinfect their hands upon entering the property, and provide alcohol-based hand sanitizers at the entryway, as well as soap and disposable towels in bathrooms. After showings, recommend that your client clean the premises, especially commonly touched areas like doorknobs and faucet handles.

What precautions should practitioners consider taking in their offices?

Real estate professionals should use their best judgment when formulating a plan. Office managers should implement a mandatory “stay-home” policy for any staff member or agent exhibiting any sign of illness. Depending on where the office is geographically located, a manager also may want to consider imposing a mandatory remote work policy for employees and instructing professionals to stay out of the office. In addition, taking measures such as holding virtual meetings or potentially postponing or cancelling in-person meetings or events may limit close contact between individuals. Having alternative mediums, such as Zoom, Go-To-Meeting, and other virtual hosting software, as well as cloud-based file sharing systems to facilitate this process is important. Be sure to monitor updates from the CDC and WHO, as well as your state and local health authorities, for additional information and guidance on holding meetings or events. For additional coronavirus resources from NAR, including travel considerations, please visit “Coronavirus: A Guide for REALTOR® Associations.”