CCIM Feature

Customer Driven

With more than 11,000 global stores that serve 200 million customers a week, Walmart is keenly focused on maximizing the customer experience. “By accelerating our small-format store growth we are giving customers more choices to shop with us from one-stop shopping at a Walmart Supercenter to a full-service grocery offering at a Walmart Neighborhood Market to a quick trip at a Walmart Express,” says J.P. Suarez, senior vice president of real estate and process improvement for Walmart U.S.

The company is also combining brick-and-mortar with ecommerce offerings to meet consumers’ rapidly changing expectations. “We currently utilize our physical presence to provide customers with a service called to Site to Store, which gives customers a free shipping option by having the product delivered to their local store.”

With consumer trends greatly impacting Walmart’s real estate needs, CCIM Institute education provides a foundation of knowledge for the company’s real estate pros. “The ability to combine CCIM’s education with the fast pace and large volume of Walmart job experiences provides a unique opportunity to accelerate our associates’ development. The CCIM education assists in elevating their understanding of core real estate fundamentals along with providing an excellent opportunity to network with professionals in the industry.”

For some of the corporation’s real estate associates, earning the CCIM designation is part of a long-term professional development plan. “Walmart associates who earn the CCIM designation learn real estate financial fundamentals that assist with the multilayered decision-making processes that are involved in Walmart’s day-to-day operations,” Suarez says. “The ability for designees to clearly and effectively communicate with each other — and across departmental lines — creates efficiencies and drives out waste, which supports Walmart’s mission to save people money so they can live better.”

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